dabby.io

Last Updated: February 02, 2026

Introduction

Welcome to dabby ("we," "our," or "us"), an AI chatbot application operated by Suebphatthana Co., Ltd., based in Bangkok, Thailand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service that can be connected to Facebook pages and LINE OA.

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it in accordance with the Personal Data Protection Act (PDPA) of Thailand.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Company: Suebphatthana Co., Ltd.
Location: Bangkok, Thailand

Information We Collect

Personal Information

We may collect the following personal information:

Name
Email address
Address (if provided for invoicing purposes)
TAX ID (if provided for invoicing purposes)

Integration Credentials

To enable our service to function with third-party platforms, we collect:

Facebook: app ID, app secret, page access token
LINE: channel ID, channel secret
OpenAI token
Potentially OpenRouter API token in the future

Security Note: All API keys and tokens are encrypted in our database. Even our developers cannot access or use these credentials.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. We will display a popup requesting your consent for cookie usage, and we will only collect cookie data if you explicitly allow it.

How We Use Your Information

We use the information we collect solely for providing and improving our AI chatbot service. Specifically, we use your information to:

Set up and maintain your account
Connect to your Facebook page and LINE OA
Process your AI chatbot requests and deliver responses
Provide customer support
Send invoices when requested
Improve our service functionality and user experience

Important: We DO NOT sell your data to any third parties.

Data Storage and Security

Your data is stored on DigitalOcean database servers located in Singapore. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

We retain your data for as long as necessary to provide our services to you. We will retain and use your data only until you request to have it purged from our systems.

Data Sharing and Third Parties

We do not share your personal data with any third parties except as necessary to provide our services (such as connecting to the platforms you've authorized). We do not sell, rent, or lease your personal information to any third parties.

When you connect dabby to Facebook or LINE, you are granting us permission to interact with those services on your behalf, but we only use the permissions you explicitly grant.

Your Rights

Under the PDPA and other applicable privacy laws, you have certain rights regarding your personal data:

Right to access the personal data we hold about you
Right to request correction of inaccurate personal data
Right to request deletion of your personal data
Right to withdraw consent at any time
Right to object to processing of your personal data
Right to data portability

To exercise any of these rights, please contact us via LINE chat or email at [email protected].

Age Restrictions

While we do not impose strict age restrictions, our service is intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and on our home page. You are advised to review this Privacy Policy periodically for any changes.

Compliance

This Privacy Policy is designed to comply with the Personal Data Protection Act (PDPA) of Thailand. We are committed to ensuring that our privacy practices are in accordance with applicable data protection laws.

Consent

By using our service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our service.